Frequently Asked Questions

Everything you need to know about our natural skin care and sustainable practices.

Are your products 100% natural?

Yes, we use only 100% natural ingredients. This means no synthetic fragrances, artificial colors, or toxic chemicals—just pure, simple ingredients from nature.

Do you test your products on animals?

Absolutely not. Rocky Mountain Soap Company is Leaping Bunny certified cruelty-free. We test our products on ourselves and willing human volunteers, never on animals.

What is your return policy?

We want you to love your skin. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange, even if it has been opened.

How long will it take for my order to arrive?

Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within North America.

Are your packaging materials eco-friendly?

Sustainability is at our core. We use recyclable glass, BPA-free plastic, and compostable packing peanuts to ensure our environmental footprint is as small as possible.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.